Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Introduction
This Privacy Policy describes how MediNova Healthcare ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including but not limited to: name, email address, phone number, business information, professional credentials, and any other information you choose to provide when contacting us or registering for our services.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar tracking technologies.
2.3 Business Information
For healthcare professionals and business clients, we may collect additional information such as clinic details, medical licenses, business registration information, and purchasing history.
3. How We Use Your Information
3.1 Primary Uses
We use the collected information to: provide and maintain our services, process your inquiries and requests, send product information and updates, improve our website and services, personalize your experience, conduct market research and analytics, and comply with legal obligations.
3.2 Communication
We may use your contact information to send you newsletters, promotional materials, training announcements, and other communications related to our products and services. You can opt-out of marketing communications at any time.
3.3 Analytics and Improvement
We analyze usage patterns to improve our website functionality, content, and user experience. This helps us better serve the aesthetic medicine community in Pakistan.
4. Cookies and Tracking Technologies
4.1 Types of Cookies
We use necessary cookies for website functionality, functional cookies for enhanced features, analytics cookies to understand user behavior, and marketing cookies for targeted advertising. You can manage your cookie preferences through our Cookie Settings available in the footer.
4.2 Third-Party Cookies
We may use third-party services such as Google Analytics, social media platforms, and advertising networks that may place cookies on your device. These third parties have their own privacy policies.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Sharing and Disclosure
6.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These parties are obligated to keep your information confidential.
6.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
6.3 Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
6.4 Brand Partners
We may share relevant information with our brand partners for training purposes, warranty registration, or product support, always with appropriate safeguards in place.
7. Your Rights
7.1 Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
7.2 Deletion
You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data.
7.3 Opt-Out
You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
7.4 Cookie Management
You can manage your cookie preferences through our Cookie Settings or your browser settings.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Pakistan. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: MediNova Healthcare 945 J/2 Johar Town, Lahore, Pakistan Email: [email protected] Phone: +92 333 4041409 We will respond to your inquiry within 30 days.
Your Privacy Matters
At MediNova, we are committed to protecting your privacy and handling your personal information with care and transparency. We only collect information necessary to provide you with excellent service and maintain the security of our platform.
If you have any questions or concerns about how we handle your data, please don't hesitate to contact us. We're here to help and ensure your information is protected.