Terms of Service
Please read these terms carefully before using our website and services. By using MediNova's services, you agree to these terms.
1. Acceptance of Terms
By accessing and using the MediNova Healthcare website ("Website") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services. These Terms constitute a legally binding agreement between you and MediNova Healthcare ("MediNova," "we," "us," or "our").
2. Eligibility and Registration
2.1 Professional Use
Our services are intended for licensed healthcare professionals, medical practitioners, clinic owners, and authorized distributors operating in Pakistan. By using our services, you represent that you have the necessary professional qualifications and licenses.
2.2 Account Registration
You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.
2.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Products and Services
3.1 Product Information
We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free.
3.2 Product Availability
All products are subject to availability. We reserve the right to limit the quantities of products or services we offer and to discontinue any product at any time.
3.3 Pricing
Prices are subject to change without notice. We reserve the right to modify prices at any time. Prices displayed on our Website are in Pakistani Rupees (PKR) unless otherwise stated.
3.4 Orders and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Payment terms will be specified at the time of purchase.
4. Professional Use and Compliance
4.1 Medical Device Regulations
All aesthetic medical devices and products distributed by MediNova comply with applicable Pakistani regulations. Users are responsible for ensuring proper usage, licensing, and compliance with all local, provincial, and national regulations.
4.2 Training Requirements
Certain products require specialized training. By purchasing such products, you agree to complete all mandatory training programs and maintain necessary certifications.
4.3 Professional Responsibility
You acknowledge that you are solely responsible for the professional use of products and services, patient safety, informed consent, and adherence to medical standards and ethics.
5. Intellectual Property Rights
5.1 Ownership
All content on the Website, including text, graphics, logos, images, software, and other materials, is the property of MediNova or its licensors and is protected by intellectual property laws.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Website for your professional purposes. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
5.3 Brand Partner Content
Product images, logos, and materials from our brand partners remain the property of their respective owners and are used with permission.
6. Prohibited Uses
You agree not to use the Website or services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited activities include but are not limited to: • Violating any applicable laws or regulations • Infringing on intellectual property rights • Transmitting harmful code, viruses, or malware • Attempting unauthorized access to our systems • Engaging in fraudulent activities • Misrepresenting your identity or affiliation • Reselling products without authorization • Using products for non-professional or unauthorized purposes
7. Disclaimers and Warranties
7.1 Website Use
The Website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, secure, or error-free.
7.2 Product Warranties
Product warranties are provided by the respective manufacturers. We facilitate warranty claims but are not responsible for manufacturer warranty terms or fulfillment.
7.3 Professional Advice
Information on our Website is for informational purposes only and does not constitute medical, professional, or legal advice. You should consult with appropriate professionals for specific guidance.
8. Limitation of Liability
To the fullest extent permitted by law, MediNova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from: • Your access to or use of or inability to access or use the Website or services • Any conduct or content of any third party • Unauthorized access, use, or alteration of your content or data • Product performance or malfunction • Professional outcomes or patient complications Our total liability for any claims under these Terms shall not exceed the amount paid by you, if any, for accessing our services during the twelve (12) months prior to the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless MediNova, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: • Your use of the Website or services • Your violation of these Terms • Your violation of any rights of another party • Your professional use of products or services • Any negligence or misconduct in your practice
10. Dispute Resolution
10.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
10.2 Jurisdiction
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.
10.3 Informal Resolution
Before filing any formal claim, you agree to first contact us to attempt to resolve the dispute informally. We commit to working in good faith to resolve any disputes.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of the Website or services after such modifications constitutes your acceptance of the updated Terms.
12. Termination
We reserve the right to terminate or suspend your access to the Website or services immediately, without prior notice, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Website will immediately cease.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original provision.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at: MediNova Healthcare 945 J/2 Johar Town, Lahore, Pakistan Email: [email protected] Phone: +92 333 4041409 Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM PKT
Agreement Acknowledgment
By accessing or using any part of the MediNova Healthcare website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you have any questions or need clarification regarding these terms, please contact us before using our services. We're committed to maintaining transparent and fair business practices.